Location

Worcester & Cheltenham, UK

Type

Fixed Term Contract - 12 months Maternity Cover

Welcome to Motel

Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born.

Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We’re still ambitious and independent, but now we’re a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.

The role

The Website Store Manager oversees the day-to-day operations development of our online store. The ideal candidate will possess a strong background in e-commerce, digital marketing, and customer service, with a proven track record of driving online sales and enhancing the overall customer experience

Main tasks & responsibilities

E-commerce Operations:

• Manage the end-to-end ecommerce process, including product listings, search, site architecture, descriptions inventory management, and order fulfillment.

• Ensure the website is up-to-date with the latest products, pricing, and promotions.

• Collaborate with cross-functional teams to optimise the online customer journey

Marketing and Promotions:

• Collaborate with the marketing team to plan and execute online marketing campaigns.

• Implement promotions, discounts, and loyalty programs to drive customer acquisition and retention.

Digital Marketing:

• Oversee the building of digital marketing campaigns on platforms such as Meta and Tiktok and the maintenance of those platforms. Building and optimizing landing pages for those marketing campaigns to optimise campaign performance across multiple territories and accounts.

Customer Service:

•  Implement strategies to enhance the overall customer experience, including personalized communication and feedback mechanisms.

Website Analytics and Reporting:

• Utilise analytics tools to track e-commerce performance metrics.

• Generate regular reports on sales, website traffic, and customer behavior to inform decision-making.

Collaboration:

• Work closely with the marketing, sales, and product teams to align online activities with overall business goals.

• Coordinate with web developers, designers, and third-party vendors to optimize the website's functionality and user experience.

Manage Vendor and Partner Management:

• Manage relationships with third-party vendors providing e-commerce services.

Team Leadership and Development:

• Lead and inspire a team of e-commerce professionals.

• Provide coaching, training, and support to ensure the team's success.

• Weekly meeting with the team and one to one.

• Manage the team’s workloads and set weekly tasks.

• Motivate and drive the team to meet their professional objectives within their roles.

• Maintain that all the below tasks are completed by the team, daily/weekly.

Written Content Creation:

•  Write and edit product descriptions, landing page copy, and other website content, ensuring accuracy and alignment with our brand's tone and style.

• Develop engaging and SEO-friendly content to improve website traffic and search engine rankings.

About you

• Bachelor’s degree in Marketing, Business, Ecommerce, or a related field.

• Proven experience in ecommerce management, with a minimum of 1 year in a similar role.

• Strong understanding of ecommerce platforms (e.g., Shopify, Magento, App management) and digital marketing tools (e.g., Google Analytics, SEMrush, Klaviyo).

• Demonstrated success in driving online sales and achieving revenue targets.

• Excellent analytical skills, with the ability to interpret data and make data-driven decisions.

• Proficient in SEO, and other digital marketing strategies.

• Strong project management and organisational skills, with the ability to manage multiple projects simultaneously.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• A proactive, innovative, and results-oriented mindset.
  

What's in it for you?

• Competitive salary in line with industry benchmarking

• 3% employer pension contribution, 5% employee contribution as standard

• 33 days annual leave inclusive of bank holidays, with additional days for long service

• Birthday day off

• Team socials and meetups

• Monthly well-being activities to support

• Tailored progression pathways

• A thorough EAP scheme offering financial, legal and health support

• Access to professional support & mentoring

• Bonus Scheme for all employees paid out twice a year

• Motel 50% discount

• Motel is a growth mentality company

Motel Rocks Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.