Location

Worcester, UK

Type

Full-Time, Monday - Friday, 37.5 hours

Welcome to Motel

Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born.

Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We’re still ambitious and independent, but now we’re a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.

The role

We are seeking a motivated and enthusiastic Apprentice to join our IT team. This is an entry level position ideal for individuals looking to start a career in IT, with a passion for supporting colleagues, fixing issues and always looking for continuous improvement opportunities!

The successful candidate will assist with the maintenance, support and development of IT systems and infrastructure of Motel whilst receiving training and hands on experience.

Main tasks & responsibilities

• To help provide first line technical support, resolving basic IT issues and escalating more complex problems to senior team members.
• To assist in liaising with external IT Support firm, LeapIT, yet focusing on resolving issues internally wherever possible.
• Managing support tickets using the IT helpdesk system, ensuring timely resolution of issues.
• To keep up to date and comply with current IT legislation
• Assisting in the set-up of new starters at Motel, including the configuration and deployment of hardware (PC’s, Laptops and Printers)
• Establish good working relationships with users and provide exceptional customer service.
• Support with inventory tracking of IT assets and equipment
• Participating in IT projects and initiatives as appropriate learning opportunities
• Helping to become an ISO 27001 certified business.
• Continually improve skills and knowledge in line with company objectives
• This list is not exhaustive and additional duties may be requested in line with business needs.

About you

• Maths and English GCSE level 4
• Strong communication skills
• Team working 
• Strong customer service skills
• Logical thinking skills
• Passion for technology and an eagerness to learn 
• Google G Suite (Gmail, Google Chat, Google Docs, etc) experience (preferable but not essential)
• Willingness to complete an Information Communication Technician (ICT) Level 3 Apprenticeship Qualification
• Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact

What's in it for you?

• Competitive salary in line with industry benchmarking
• 3% pension contributions from Motel; dependant on 5% pension contributions from yourself
• 25 days annual leave; with additional days for long service
• Birthday day off post probation
• Team socials and meetups
• Monthly well-being activities to support your health and wellbeing
• Tailored progression pathways
• A thorough health support service
• Access to professional support & mentoring
• Bonus Scheme for all employees, paid out twice a year at management discretion
• Motel discount
• Motel is a growth mentality company
• Option to work from home 2 days a week post probation

At Motel Rocks, we value and believe in fostering an inclusive and diverse environment for our employees, customers, and partners. We are committed to building a brand that celebrates differences and promotes equal opportunities.